Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund, your item must be unused, unopened in the original packaging, and must include all packing material, manuals, documentation, and accessories. The value of any missing items will be deducted from the credit amount of a return.
Only items that have been purchased directly from Oz-Vape.com can be returned. Proof of purchase required. Please include your name, email address and order number when requesting a return.

Customers may order up to a 3 month's supply of vapes per order. Total quantity of orders must not exceed a 15 month supply within a 12 month period.

We strongly advises that all Australian residents check their local state legislation regarding the use of electronic cigarettes in their state of residence. The information provided here cannot be considered as binding legal advice.

All orders that are processed will be posted within 1 - 3 business days, depending on the item and order selected carriers will be used. Most products will be sent via Australia Post.

All tracking information will be provided to, as soon as we recieve it and also updated to your given email.

Free shipping is available on orders over the value of $100 AUD.